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What you'll do Own Tier 1 tickets from intake to resolution across multiple client environments Troubleshoot Windows workstations, plus some Mac Resolve printer, peripheral, and basic network connectivity issues Create and manage user accounts, password resets, and permissions in Active Directory Support Microsoft 365: user setup, licensing, mailbox, and Teams issues Provide first-line support for client camera systems Document every ticket clearly so the next tech can pick it up cold Follow established SOPs and escalate server and complex issues to Tier 2 Occasionally visit client sites for setups and deployments once you're fully ramped What we're looking for 1+ year on a helpdesk at an MSP. Strong helpdesk experience at a mid to large organization will also be considered. Hands-on Windows troubleshooting and Active Directory administration Working knowledge of Windows Server environments Comfort supporting multiple clients and switching contexts quickly Disciplined with process: you follow SOPs, document thoroughly, and own your mistakes A team player who communicates clearly with clients and coworkers Reliable transportation and the ability to work onsite Nice to have Microsoft 365 administration experience (a big plus) Exposure to camera or surveillance systems Mac support experience CompTIA A+, Network+, or Microsoft certifications Experience with a PSA or ticketing platform such as ConnectWise, Autotask, or HaloPSA Why this role Real growth path. Strong performers move into Tier 2 and project work. Steady schedule. Business hours only. Overnight coverage is already handled. Variety. Multiple client environments means you'll see more and learn faster than in-house IT. Small team impact. Your work is visible, and doing it well gets noticed.

JCW Group has partnered with a global, publicly traded company respected as a leader in its industry to hire a Corporate Paralegal within their legal team. This is a non-litigation role on the General Counsel’s team, where you’ll provide broad-based legal support across corporate documents, entity records, SEC filings, and transactional matters. It’s an excellent opportunity for a paralegal with 3-5+ years of corporate experience at a major law firm and/or a public company legal department looking to hold an important role at a global industry leader. This role is based in White Plains, NY, with an on-site presence required 2 days per week.

JCW is working with a top US regional bank who are seeking a sr ABL underwriter to work with bankers on screening new deals, underwriting complex transactions, and monitoring the portfolio.