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What you'll do Own Tier 1 tickets from intake to resolution across multiple client environments Troubleshoot Windows workstations, plus some Mac Resolve printer, peripheral, and basic network connectivity issues Create and manage user accounts, password resets, and permissions in Active Directory Support Microsoft 365: user setup, licensing, mailbox, and Teams issues Provide first-line support for client camera systems Document every ticket clearly so the next tech can pick it up cold Follow established SOPs and escalate server and complex issues to Tier 2 Occasionally visit client sites for setups and deployments once you're fully ramped What we're looking for 1+ year on a helpdesk at an MSP. Strong helpdesk experience at a mid to large organization will also be considered. Hands-on Windows troubleshooting and Active Directory administration Working knowledge of Windows Server environments Comfort supporting multiple clients and switching contexts quickly Disciplined with process: you follow SOPs, document thoroughly, and own your mistakes A team player who communicates clearly with clients and coworkers Reliable transportation and the ability to work onsite Nice to have Microsoft 365 administration experience (a big plus) Exposure to camera or surveillance systems Mac support experience CompTIA A+, Network+, or Microsoft certifications Experience with a PSA or ticketing platform such as ConnectWise, Autotask, or HaloPSA Why this role Real growth path. Strong performers move into Tier 2 and project work. Steady schedule. Business hours only. Overnight coverage is already handled. Variety. Multiple client environments means you'll see more and learn faster than in-house IT. Small team impact. Your work is visible, and doing it well gets noticed.

JCW is working with a top US regional bank who are seeking a sr ABL underwriter to work with bankers on screening new deals, underwriting complex transactions, and monitoring the portfolio.

R&D Packaging Engineer Arden Hills, MN | Hybrid | 12-Month Contract Please note: This role cannot support C2C (Corp-to-Corp) arrangements. Candidates must be able to work on a W2 basis and be authorized to work in the U.S. without current or future visa sponsorship. About the Opportunity JCW Group is partnering with a leading medical device organization to find an R&D Packaging Engineer for a 12-month contract. You'll join a cross-functional engineering team developing packaging for new products, owning major pieces of complex projects from design through verification. This role suits an engineer with recent hands-on new product development experience who enjoys solving technical problems and wants to make a visible impact on next-generation programs. What You'll Do Lead and execute packaging development activities for new and next-generation products, from concept through design verification Design and develop thermoform tray components and other packaging solutions in line with product, clinical, and user needs Plan, run, and analyze packaging tests, using the results to define technical specifications for new or modified packaging, materials, and processes Apply root cause analysis and structured problem solving to technical challenges, from routine issues to complex problems that call for creative approaches Work within design control requirements and produce clear documentation, reports, and presentations to communicate findings Partner with engineering, quality, manufacturing, and other cross-functional teams, along with external suppliers and partners Act as a technical resource on packaging matters, offering guidance and interpretation on significant project decisions Mentor and support newer engineers, and lead project workstreams or teams as needed Maintain compliance with all quality system requirements in day-to-day work What You Bring Bachelor's degree in Packaging Engineering or equivalent New product development packaging engineering experience within the last 3 years Hands-on experience designing and developing thermoform tray components Experience with packaging design verification Working knowledge of design control in a regulated environment Strong root cause analysis and problem-solving skills The ability to work independently with minimal supervision while collaborating well across teams Clear written and verbal communication skills Contract Details Duration: 12 months Location: Arden Hills, MN Schedule: Hybrid Interview Process: One round with the hiring manager Employment Type: W2 only. C2C arrangements cannot be supported for this role. Work Authorization: Candidates must be authorized to work in the U.S. without current or future visa sponsorship. About JCW Group JCW Group is a specialist life sciences recruitment partner that connects technical professionals with contract, project-based, and permanent opportunities across pharma, biotech, and medical device organizations. If you're interested in this role or would like to hear about similar opportunities, apply today or reach out directly to learn more. This position is not open to C2C candidates.