Your Role: IT Tech Support

You will be based on-site at the Clinton & TH, Indiana Manufacturing facility, providing hands-on IT support across infrastructure, end-user technologies, and local IT services in a regulated manufacturing and laboratory environment.

Your Responsibilities

• Provide deskside and end-user technical support, including break/fix and IMAC services for PCs, laptops, printers, iDevices, Windows 11, Microsoft Office, O365, Teams video conferencing, and telephony
• Manage local IT assets, configuration items, incidents, requests, and changes using ServiceNow
• Deliver last-mile support for site network equipment, cabling, connectivity, server rooms, and manufacturing and laboratory IT infrastructure
• Execute tasks associated with local IT infrastructure projects, lifecycle management activities, and equipment procurement while maintaining accurate documentation and SOPs

What You Need to Succeed (Minimum Qualifications)

• Education: Bachelor’s degree in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent certifications and practical experience
• Experience: Minimum of 5 years of professional IT experience supporting end-user technologies and infrastructure in environments with 250+ users
• Experience with R&D and lab working environments
• Technical Skills: Hands-on experience with end-user devices, basic networking, basic wireless technologies, video conferencing systems, digital security, asset and lifecycle management, and incident management tools such as ServiceNow

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience working within the ITIL framework and IT service management practices
• Prior collaboration with Operational Technology teams in manufacturing environments
• Knowledge of regulated manufacturing and laboratory processes and IT-supported systems